How does this tool generate meeting transcripts and summaries?

Liznr uses advanced natural language processing to analyze audio or video recordings of your meetings and generate accurate summaries and detailed transcripts.

Is my meeting data secured?

Absolutely. Your data is encrypted, and we follow industry-standard security practices to ensure privacy and confidentiality.

How can I try the tool for free?

Sign up for a free trial on our website to explore its features for a limited time.

How do I connect with support team if I have a question or issue?

You can reach our customer support team by emailing support@liznr.ai or info@liznr.ai or calling our toll-free number +91-9589470408. We're here to assist you promptly.

Terms Of Service

Terms of Service Effective Date: 8th November 2024 [See also Privacy Policy] Welcome, and thank you for your interest in Liznr.ai (“Liznr.ai,” “we,” or “us”) and our Liznr Virtual Meeting Assistant tool, along with our website at Liznr.ai, along with our related networks, applications, browser extensions, websites, mobile applications, and other services provided by us (collectively, the “Service”). These Terms of Service are a legally binding contract between you and Liznr.ai regarding your use of the Service. As used herein, “you” or “your” means any entity, university, organization, or company accessing or using the Service (“Organization”) as well as any individual end user accessing and using the Service, as applicable and hereby agreeing to these Terms. ‍ PLEASE READ THE FOLLOWING TERMS CAREFULLY. BY CLICKING “I ACCEPT,” OR BY DOWNLOADING, INSTALLING, OR OTHERWISE ACCESSING OR USING THE SERVICE, YOU AGREE THAT YOU HAVE READ AND UNDERSTOOD, AND, AS A CONDITION TO YOUR USE OF THE SERVICE, YOU AGREE TO BE BOUND BY, THE FOLLOWING TERMS AND CONDITIONS, INCLUDING Liznr.AI’S PRIVACY POLICY (TOGETHER, THESE “TERMS”). IF YOU ARE NOT ELIGIBLE, OR DO NOT AGREE TO THE TERMS, THEN YOU DO NOT HAVE OUR PERMISSION TO USE THE SERVICE. YOUR USE OF THE SERVICE, AND Liznr.AI’S PROVISION OF THE SERVICE TO YOU, CONSTITUTES AN AGREEMENT BY Liznr.AI AND BY YOU TO BE BOUND BY THESE TERMS. ARBITRATION NOTICE. Except for certain kinds of disputes described in Section 19, you agree that disputes arising under these Terms will be resolved by binding, individual arbitration, and BY ACCEPTING THESE TERMS, YOU AND Liznr.AI ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN ANY CLASS ACTION OR REPRESENTATIVE PROCEEDING. YOU AGREE TO GIVE UP YOUR RIGHT TO GO TO COURT to assert or defend your rights under this contract (except for matters that may be taken to small claims court). Your rights will be determined by a NEUTRAL ARBITRATOR and NOT a judge or jury. (See Section 19.)You must be at least 13 years old to use the Service. By agreeing to these Terms, you represent and warrant to us that: (a) you are at least 13 years old. (b) you have not previously been suspended or removed from the Service. ,and (c) your registration and your use of the Service is in compliance with any and all applicable laws and regulations. If you are an Organization, the individual accepting these Terms on your behalf represents and warrants that they have authority to bind you to these Terms and you agree to be bound by these Terms. 1. Liznr.ai Service Overview.‍ The Service enables users to transform recorded voice conversations into transcribed notes that can be searched and shared. You may choose whether to use the free version of the Service (“Free Service”) or the subscription-based paid version of the Service for which you may be required to pay fees (the “Paid Service”). 2. Eligibility.‍ You must be at least 13 years old to use the Service. By agreeing to these Terms, you represent and warrant to us that: (a) you are at least 13 years old; (b) you have not previously been suspended or removed from the Service; and (c) your registration and your use of the Service is in compliance with any and all applicable laws and regulations. If you are an Organization, the individual accepting these Terms on your behalf represents and warrants that they have authority to bind you to these Terms and you agree to be bound by these Terms. 3. Accounts and Registration. 3.1 General. To access most features of the Service, you must register for an account. When you register for an account, you may be required to provide us with some information about yourself, such as your name, email address, phone number, or other contact information. For Business or Enterprise Organizations, if you wish to designate individual users to access and use the Service under your account (such users, “Authorized Users”), you may also be required to provide us with some information about such Authorized Users. You agree that the information you provide to us is accurate and that you will keep it accurate and up-to-date at all times, and that you have all necessary rights and approvals to provide such information. When you register, you might be asked to provide a password. You are responsible for maintaining the confidentiality of your account and password, and you accept responsibility for all activities that occur under your account. If you believe that your account is no longer secure, then you must immediately notify us at support@Liznr.ai. 3.2 Authorized Users. a. You are responsible for: (i) identifying and authenticating all of your Authorized Users. (ii) approving access by your Authorized Users to the Service and designating appropriate access controls in connection with your account. (iii) controlling against unauthorized access by your Authorized Users. (iv) all activities that occur under your Authorized Users’ usernames, passwords or accounts as a result of your Authorized Users’ access and use of the Service. b. If you received your credentials to access and use the Service (including certain features thereof) from your Organization or otherwise are accessing the Service under your Organization’s account, you acknowledge and agree that your access to the Service as provided by your Organization is subject to the agreement between Liznr.ai and your Organization with respect to the Service. You also acknowledge that your Organization may terminate the access to the Service that they provide to you at any time. Liznr.ai will have no liability to you in connection with any such removal or termination. c. If the domain of the email address associated with your account is owned by an Organization and was assigned to you as an employee, contractor or member of the Organization (such as yourname@youremployer.com), you acknowledge and agree that we may identify your account to the Organization, migrate your account to the Organization’s account, and/or restrict or terminate access to your account. Liznr.ai will have no liability to you in connection with any such disclosure, restriction, or termination. d. When you join a Liznr Business or Enterprise or any subscription offerings or when you convert an existing Liznr individual account into an Liznr Business and Enterprise and any subscription offerings, you must do the following: Use it in compliance with your organization’s terms and policies. Please note that Liznr Liznr Business and Enterprise and any subscription offerings are subject to the Organization’s control. The Organization administrators may prevent you from later disassociating your account from the Organization account. They may also restrict or terminate your access to an Liznr Liznr Business and Enterprise and any subscription offerings. Acknowledge that all the data under your account is owned by the Workspace or Organization and the Workspace or Organization administrators have the right to access, disclose, restrict and remove information in your account. This includes the data that predates when you joined the Workspace or Organization account. 4. General Payment Terms.‍ Certain features of the Service may require you to pay fees. Before you pay any fees, you will have the opportunity to review and accept the fees that you will be charged. All fees are in INR and INDIA Dollars and are non-refundable. 4.1 Price. Liznr.ai reserves the right to determine pricing for the Service. Liznr.ai will make reasonable efforts to keep pricing information published on the website up to date. We encourage you to check our website periodically for current pricing information. Liznr.ai may change the fees for any feature of the Service, including additional fees or charges, if Liznr.ai gives you advance notice of changes before they apply. Liznr.ai, at its sole discretion, may make promotional offers with different features and different pricing to any of Liznr.ai’s customers. These promotional offers, unless made to you, will not apply to your offer or these Terms. 4.2 Authorization. You authorize Liznr.ai and its third party payment processors to charge all sums for the orders that you make and any level of Service you select as described in these Terms or published by Liznr.ai, including all applicable taxes, to the payment method specified in your account. If you pay any fees with a credit card, Liznr.ai or its third party payment processors may seek pre-authorization of your credit card account prior to your purchase to verify that the credit card is valid and has the necessary funds or credit available to cover your purchase. At its discretion Liznr may allow an organization to purchase the Service by issuing an invoice for payment that must be settled within 30 days of issuance. 4.3 Subscription Service. a. General. The Service may include automatically recurring payments for periodic charges (“Subscription Service”). If you activate a Subscription Service, you authorize Liznr.ai or its third party payment processors or Apple or Google if you subscribed directly through the mobile application to periodically charge, on a going-forward basis and until cancellation of either the recurring payments or your account, all accrued sums on or before the payment due date for the accrued sums, including all accrued sums for your Authorized Users. The “Subscription Billing Date” is the date when you purchase your first subscription to the Service. For more information on the “Subscription Fee”, please see https://Liznr.ai/pricing. Your account will be charged automatically on the Subscription Billing Date all applicable fees and taxes for the next subscription period, which may be one month or one year depending on the selection you make on your account (such period, the “Initial Subscription Period”). The term of each Subscription Service will automatically renew for a period equal to the Initial Subscription Period or one (1) year periods, whichever is less, unless otherwise identified in an applicable Order Form (each, a “Renewal Term”) unless a party provides the other party written notice thirty (30) days in advance of the expiry of the Subscription Service or then-current Renewal Term, as applicable, of its desire to amend the duration of the Renewal Term, modify number of Users or terminate the Order Form. Customer is responsible and will pay Liznr all Subscription Fees under an Order Form for the entire Subscription Term and any applicable Renewal Term. If you may add additional users to Teams accounts throughout the Subscription Period you will be charged a pro-rata fee for the time remaining to the renewal period. You must cancel your subscription before it renews in order to avoid billing of the next periodic Subscription Fee to your account. Liznr.ai or its third party payment processor will bill the periodic Subscription Fee to the payment method you provide to us during registration (or to a different payment method if you change your payment information). You may cancel the Subscription Service in the settings page for your account at Liznr.ai if you signed up directly via our website, or through settings in the Apple App Store, or Google Play Store if you subscribed directly in the mobile application or contacting us at: support@Liznr.ai. 4.4 Delinquent Accounts. Liznr.ai may suspend or terminate access to the Service, including fee-based portions of the Service, for any account for which any sums are due but unpaid. Without limiting the generality of the foregoing, if you have been provided access to the Service (including certain features thereof) via your Organization and your Organization has not paid all sums due, we may suspend or terminate your access to the Service. In addition to the amount due for the Service, a delinquent account may be charged with fees or charges that are incidental to any chargeback or collection of any the unpaid amount, including collection fees. 5. Licenses 5.1 Limited License. Subject to your complete and ongoing compliance with these Terms, Liznr.ai grants you, solely for your personal, non-commercial use, a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to: (a) install and use one object code copy of any mobile application associated with the Service obtained from a legitimate marketplace on a mobile device that you own or control; and (b) access and use the Service. 5.2 License Restrictions. Except and solely to the extent such a restriction is impermissible under applicable law, you may not: (a) reproduce, distribute, publicly display, or publicly perform the Service; (b) make modifications to the Service; (c) interfere with or circumvent any feature of the Service, including any security or access control mechanism; (d) access or use the Service in violation of any usage restrictions or other limitations associated with the level of Service you (or your Organization) have selected to access and purchased, if applicable. If you are prohibited under applicable law from using the Service, you may not use it. 5.3 Feedback. If you choose to provide input and suggestions regarding problems with or proposed modifications or improvements to the Service (“Feedback”), then you hereby grant Liznr.ai an unrestricted, perpetual, irrevocable, non-exclusive, fully-paid, royalty-free right to exploit the Feedback in any manner and for any purpose, including to improve the Service and create other products and services. 6. Ownership; Proprietary Rights. ‍The Service is owned and operated by Liznr.ai. The visual interfaces, graphics, design, compilation, information, data, computer code (including source code or object code), products, software, services, and all other elements of the Service (“Materials”) provided by Liznr.ai are protected by intellectual property and other laws. All Materials included in the Service are the property of Liznr.ai or its third party licensors. Except as expressly authorized by Liznr.ai, you may not make use of the Materials. Liznr.ai reserves all rights to the Materials not granted expressly in these Terms. 7. Government Rights. ‍Liznr.ai provides the Service, including any related software, data, and technology, for ultimate government end use solely in accordance with the following: The government hereby agrees that the Service qualify as “commercial” computer software. Government technical data and software rights related to the Service include only those rights customarily provided to the public as defined in these Terms. This customary commercial license is provided in accordance with FAR 12.211 (Technical Data) and FAR 12.212 (Software) and, for Department of Defense transactions, DFAR 252.227-7015 (Technical Data – Commercial Items) and DFAR 227.7202-3 (Rights in Commercial Computer Software or Computer Software Documentation). If a government agency has a need for rights not granted under these Terms, it must negotiate with Liznr.ai to determine if there are acceptable terms for granting those rights, and a mutually acceptable written addendum specifically granting those rights must be included in any applicable agreement. 8. Third Party Terms 8.1 Third Party Services and Linked Websites. Liznr.ai may provide tools through the Service that enable you to export information, including User Content, to third party services, including through features that may allow you to link your account on Liznr.ai with an account on the third party service, such as Twitter or Facebook, or through our implementation of third party buttons (such as “like” or “share” buttons). By using one of these tools, you agree that Liznr.ai may transfer that information to the applicable third party service. Third party services are not under Liznr.ai’s control, and, to the fullest extent permitted by law, Liznr.ai is not responsible for any third party service’s use of your exported information. The Service may also contain links to third party websites. Linked websites are not under Liznr.ai’s control, and Liznr.ai is not responsible for their content. 9. User Content 9.1 User Content Generally. Certain features of the Service may permit users to upload content to the Service (including by syncing your account with Third Party Accounts as further described in Section 9.1), including voice recordings, audio recordings, data, text, calendar, photographs, and other types of works (“User Content”), and to otherwise publish User Content on the Service. To the extent you desire to use the Service in connection with materials or information located on your Zoom, Dropbox, or other third-party accounts (collectively, “Third Party Accounts”), you hereby grant Liznr.ai permission to access the Third Party Accounts in connection with Liznr.ai’s provision of the Service. As between you and Liznr.ai, you retain any copyright and other proprietary rights that you may hold in the User Content that you post to the Service. 9.2 Voice Recordings. The Service may provide a feature that allows you to record individual conversations and/or upload recorded conversations. The laws regarding the notice and notification requirements of such recorded conversations vary by location. You acknowledge and agree that you are solely responsible for providing any notices to, and obtaining consent from, individuals in connection with any recordings as required under applicable law. 9.3 Limited License Grant to Liznr.ai. Customer retains all ownership rights to the User Content processed using the service. You grant Liznr.ai a worldwide, non-exclusive, royalty-free, fully paid right and license (with the right to sublicense) to host, store, transfer, display, perform, reproduce, modify, export, process, transform, and distribute your User Content, in whole or in part, in any media formats and through any media channels now known or hereafter developed in a manner that is under your control. Customer may delete User Content from their account where it may be stored in a separate trash folder provided with the service for a specified period unless they choose to delete it from the trash folder. Once it has been permanently deleted from the user account either by direct action by the user or on expiration of the specified retention period in the trash folder, no record of the User Content is retained and the User Content cannot be recreated by the service. 9.4 License Grant to Users. By providing User Content to or via the Service to other users of the Service, you grant those users a non-exclusive license to access, use, modify, and distribute that User Content as permitted by these Terms and the functionality of the Service. 9.5 Access to User Content and Results. Liznr.ai may permit you to share certain User Content or the results of processing User Content with other users of the Service, share User Content or the results of processing User Content outside of the Service, or even make certain User Content or the results of processing User Content public for all (even non-Service users) to view. You acknowledge and agree that, although Liznr.ai may provide certain features intended to allow you to restrict access of some User Content you create from others, Liznr.ai does not guarantee that such User Content or any results of processing User Content will never be accessible by others. To the fullest extent permitted by law, Liznr.ai is not responsible for the use of any User Content or results of processing User Content by users or non-users of the Service or any third parties. 9.6 User Content Representations and Warranties. Liznr.ai disclaims any and all liability in connection with User Content. You are solely responsible for your User Content and the consequences of providing User Content via the Service. By providing User Content via the Service, you affirm, represent, and warrant that: a. you are the creator and owner of the User Content, or have the necessary licenses, rights, consents, and permissions to authorize Liznr.ai and users of the Service to use and distribute your User Content as necessary to exercise the licenses granted by you in this Section, in the manner contemplated by Liznr.ai, the Service, and these Terms; b. your User Content, and the use of your User Content as contemplated by these Terms, does not and will not: (i) infringe, violate, or misappropriate any third party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right; (ii) slander, defame, libel, or invade the right of privacy, publicity or other property rights of any other person; or (iii) cause Liznr.ai to violate any law or regulation; and c. your User Content could not be deemed by a reasonable person to be objectionable, profane, indecent, pornographic, harassing, threatening, embarrassing, hateful, or otherwise inappropriate. 9.7 User Content Disclaimer. We are under no obligation to edit or control User Content that you or other users post or publish, and will not be in any way responsible or liable for User Content. Liznr.ai may, however, at any time and without prior notice, screen, remove, edit, or block any User Content that in our sole judgment violates these Terms or is otherwise objectionable. You understand that when using the Service you will be exposed to User Content from a variety of sources and acknowledge that User Content may be inaccurate, offensive, indecent, or objectionable. You agree to waive, and do waive, any legal or equitable right or remedy you have or may have against Liznr.ai with respect to User Content. If notified by a user or content owner that User Content allegedly does not conform to these Terms, we may investigate the allegation and determine in our sole discretion whether to remove the User Content, which we reserve the right to do at any time and without notice. For clarity, Liznr.ai does not permit copyright-infringing activities on the Service. 9.8 Monitoring Content. Liznr.ai does not control and does not have any obligation to monitor: (a) User Content; (b) any content made available by third parties; or (c) the use of the Service by its users. Liznr.ai is not responsible for the use of any User Content by users or any third parties. You acknowledge and agree that Liznr.ai reserves the right to, and may from time to time, monitor any and all information transmitted or received through the Service for operational and other purposes. If at any time Liznr.ai chooses to monitor the content, Liznr.ai still assumes no responsibility or liability for content or any loss or damage incurred as a result of the use of content. 9.9 Machine Learning. Liznr.ai shall have the right to collect and analyze data and other information relating to the provision, use and performance of various aspects of the Service and related systems and technologies (“Usage Data”). The Service may be implemented using machine learning systems with features and implementations designed to generate statistics, calibrate data models, and improve algorithms in the course of processing User Content and Usage Data (“Machine Learning”). Nothing in these Terms prohibits Company from using such Machine Learning for testing, tuning, optimizing, validating, or otherwise enhancing the analytics, models, or algorithms underlying the Service. Nothing in these Terms gives you any rights in or to any part of the Service or the Machine Learning generated by Company or the Machine Learning generated in the course of providing the Service. 10. Communications. 10.1 Text Messaging. Liznr.ai and those acting on our behalf may send you text (SMS) messages at the phone number you provide us. These messages may be used for two factor authentication. Standard data and message rates may apply whenever you send or receive such messages, as specified by your carrier and Liznr.ai is not responsible for these charges. 10.2 Push Notifications. When you install our app on your mobile device, laptop, browsers you agree to receive push notifications, which are messages an app sends you on your devices when the app is not on. You can turn off notifications by visiting your device’s “settings” page. 10.3 Email. We may send you emails in the course of delivering the service to notify when User Content has been processed, shared with you or for other operational purposes. We may also send emails concerning our products and services, as well as those of third parties. You may opt out of promotional emails by following the unsubscribe instructions in the promotional email itself. 11. Prohibited Conduct. ‍BY USING THE SERVICE YOU AGREE NOT TO: a. use the Service for any illegal purpose or in violation of any local, state, national, or international law; b. use the Service or any portion thereof for the direct or indirect benefit of any third parties; c. use the Service in connection with any direct or indirect commercial purposes, including in connection with any paid transcription workflow or as a value-added component of a commercial product or service; d. harass, threaten, demean, embarrass, or otherwise harm any other user of the Service; e. violate, or encourage others to violate, any right of a third party (including by act or omission), including by infringing or misappropriating any third party intellectual property or proprietary right; f. interfere with security-related features of the Service, including by: (i) disabling or circumventing features that prevent or limit use or copying of any content; or (ii) reverse engineering or otherwise attempting to discover the source code of any portion of the Service except to the extent that the activity is expressly permitted by applicable law; g. interfere with the operation of the Service or any user’s enjoyment of the Service, including by: (i) uploading or otherwise disseminating any virus, adware, spyware, worm, or other malicious code; (ii) making any unsolicited offer or advertisement to another user of the Service; (iii) collecting personal information about another user or third party without consent; or (iv) interfering with or disrupting any network, equipment, or server connected to or used to provide the Service; h. perform any fraudulent activity including impersonating any person or entity, claiming a false affiliation, accessing any other Service account without permission, or falsifying your age or date of birth; i. sell or otherwise transfer the access granted under these Terms or any Materials (as defined in Section 6) or any right or ability to view, access, or use any Materials; or j. attempt to do any of the acts described in this Section 11 or assist or permit any person in engaging in any of the acts described in this Section 11. 12. Digital Millennium Copyright Act 12.1 DMCA Notification. We comply with the provisions of the Digital Millennium Copyright Act applicable to Internet service providers (17 INDIAC. §512, as amended). If you have an intellectual property rights-related complaint about material posted on the Service, you may contact our Designated Agent at the following address: Liznr.ai, ATTN: Legal Department (Copyright Notification) 13, Chandrika Society, Phase 1, Rohit Nagar, Bawadiya Kalan, Gulmohar Colony, Bhopal, Madhya Pradesh 462039 Email: support@Liznr.ai Any notice alleging that materials hosted by or distributed through the Service infringe intellectual property rights must include the following information: a. an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other right being infringed; b. a description of the copyrighted work or other intellectual property that you claim has been infringed; c. a description of the material that you claim is infringing and where it is located on the Service; d. your address, telephone number, and email address; e. a statement by you that you have a good faith belief that the use of the materials on the Service of which you are complaining is not authorized by the copyright owner, its agent, or the law; and f. a statement by you that the above information in your notice is accurate and that, under penalty of perjury, you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner’s behalf. 12.2 Repeat Infringers. Liznr.ai will promptly terminate the accounts of users that are determined by Liznr.ai to be repeat infringers. 13. Modification of these Terms. ‍We reserve the right to change these Terms on a going-forward basis at any time. Please check these Terms periodically for changes. If a change to these Terms materially modifies your rights or obligations, we may require that you accept the modified Terms in order to continue to use the Service. Material modifications are effective upon your acceptance of the modified Terms. Immaterial modifications are effective upon publication. Except as expressly permitted in this Section 13, these Terms may be amended only by a written agreement signed by authorized representatives of the parties to these Terms. Disputes arising under these Terms will be resolved in accordance with the version of these Terms that was in effect at the time the dispute arose. 14. Term, Termination and Modification of the Service 14.1 Term. These Terms are effective beginning when you accept the Terms or first download, install, access, or use the Service, and ending when terminated as described in Section 14.2. 14.2 Termination. If you violate any provision of these Terms, your authorization to access the Service and these Terms automatically terminate. In addition, Liznr.ai may, at its sole discretion, terminate these Terms or your account on the Service, or suspend or terminate your access to the Service, at any time for any reason or no reason, with or without notice. You may terminate your account and these Terms at any time by contacting customer service at support@Liznr.ai. 14.3 Effect of Termination. Upon termination of these Terms: (a) your license rights will terminate and you must immediately cease all use of the Service; (b) you will no longer be authorized to access your account or the Service; (c) you must pay Liznr.ai any unpaid amount that was due prior to termination; and (d) all payment obligations accrued prior to termination and Sections [5.3, 6, 7, 10, 14.3, 16, 17, 18, 19, and 20] will survive. 14.4 Modification of the Service. Liznr.ai reserves the right to modify or discontinue the Service at any time (including by limiting or discontinuing certain features of the Service), temporarily or permanently, without notice to you. Liznr.ai will have no liability for any change to the Service or any suspension or termination of your access to or use of the Service. 15. Indemnity.‍ To the fullest extent permitted by law, you are responsible for your use of the Service, and you will defend and indemnify Liznr.ai and its officers, directors, employees, consultants, affiliates, subsidiaries and agents (together, the “Liznr.ai Entities”) from and against every claim brought by a third party, and any related liability, damage, loss, and expense, including reasonable attorneys’ fees and costs, arising out of or connected with: (a) your unauthorized use of, or misuse of, the Service; (b) your violation of any portion of these Terms, any representation, warranty, or agreement referenced in these Terms, or any applicable law or regulation; (c) your violation of any third party right, including any intellectual property right or publicity, confidentiality, other property, or privacy right; (d) the nature of content of Data processed by the Service; or (e) any dispute or issue between you and any third party. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you (without limiting your indemnification obligations with respect to that matter), and in that case, you agree to cooperate with our defense of those claims. 16. Disclaimers; No Warranties THE SERVICE AND ALL MATERIALS AND CONTENT AND TRANSCRIPTIONS AVAILABLE THROUGH THE SERVICE ARE PROVIDED “AS IS” AND ON AN “AS AVAILABLE” BASIS. Liznr.AI DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SERVICE AND ALL MATERIALS AND CONTENT AND TRANSCRIPTIONS AVAILABLE THROUGH THE SERVICE, INCLUDING: (A) ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, OR NON-INFRINGEMENT; AND (B) ANY WARRANTY ARISING OUT OF COURSE OF DEALING, USAGE, OR TRADE. Liznr.AI DOES NOT WARRANT THAT THE SERVICE OR ANY PORTION OF THE SERVICE (OR YOUR ACCESS THERETO), OR ANY DATA, MATERIALS OR CONTENT OFFERED THROUGH OR PROCESSED BY THE SERVICE, WILL BE UNINTERRUPTED, SECURE, OR FREE OF ERRORS, VIRUSES, OR OTHER HARMFUL COMPONENTS, AND Liznr.AI DOES NOT WARRANT THAT ANY OF THOSE ISSUES WILL BE CORRECTED. Liznr.AI IS NOT RESPONSIBLE FOR THE FAILURE TO STORE OR MAINTAIN ANY USER DATA, CONTENT OR TRANSCRIPTIONS, USER COMMUNCIATIONS, ACCOUNT INFORMATION, OR PERSONAL SETTINGS. Liznr.AI MAKES NO WARRANTY ABOUT THE COMPLETENESS OR ACCURACY OF THE TRANSCRIPTION. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THE SERVICE OR Liznr.AI ENTITIES OR ANY MATERIALS OR CONTENT AVAILABLE THROUGH THE SERVICE WILL CREATE ANY WARRANTY REGARDING ANY OF THE Liznr.AI ENTITIES OR THE SERVICE THAT IS NOT EXPRESSLY STATED IN THESE TERMS. WE ARE NOT RESPONSIBLE FOR ANY DAMAGE THAT MAY RESULT FROM THE SERVICE AND YOUR DEALING WITH ANY OTHER SERVICE USER. YOU UNDERSTAND AND AGREE THAT YOU USE ANY PORTION OF THE SERVICE AT YOUR OWN DISCRETION AND RISK, AND THAT WE ARE NOT RESPONSIBLE FOR ANY DAMAGE TO YOUR PROPERTY (INCLUDING YOUR COMPUTER SYSTEM OR MOBILE DEVICE USED IN CONNECTION WITH THE SERVICE) OR ANY LOSS OF, USE OR DISCLOSURE OF DATA, INCLUDING USER CONTENT. THE LIMITATIONS, EXCLUSIONS AND DISCLAIMERS IN THIS SECTION APPLY TO THE FULLEST EXTENT PERMITTED BY LAW. Liznr.ai does not disclaim any warranty or other right that Liznr.ai is prohibited from disclaiming under applicable law. 17. Limitation of Liability TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL THE Liznr.AI ENTITIES BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES (INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, OR ANY OTHER INTANGIBLE LOSS) ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF, OR YOUR INABILITY TO ACCESS OR USE, THE SERVICE OR ANY MATERIALS OR CONTENT ON THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT ANY Liznr.AI ENTITY HAS BEEN INFORMED OF THE POSSIBILITY OF DAMAGE. EXCEPT AS PROVIDED IN SECTION 19.5 AND TO THE FULLEST EXTENT PERMITTED BY LAW, THE AGGREGATE LIABILITY OF THE Liznr.AI ENTITIES TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE USE OF OR ANY INABILITY TO USE ANY PORTION OF THE SERVICE OR OTHERWISE UNDER THESE TERMS, WHETHER IN CONTRACT, TORT, OR OTHERWISE, IS LIMITED TO THE GREATER OF: (A) THE AMOUNT YOU HAVE PAID TO Liznr.AI FOR ACCESS TO AND USE OF THE SERVICE IN THE 12 MONTHS PRIOR TO THE EVENT OR CIRCUMSTANCE GIVING RISE TO CLAIM; OR (B) $100. EACH PROVISION OF THESE TERMS THAT PROVIDES FOR A LIMITATION OF LIABILITY, DISCLAIMER OF WARRANTIES, OR EXCLUSION OF DAMAGES IS INTENDED TO AND DOES ALLOCATE THE RISKS BETWEEN THE PARTIES UNDER THESE TERMS. THIS ALLOCATION IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN THE PARTIES. EACH OF THESE PROVISIONS IS SEVERABLE AND INDEPENDENT OF ALL OTHER PROVISIONS OF THESE TERMS. THE LIMITATIONS IN THIS SECTION 17 WILL APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE. 18. Privacy and Information Security 18.1 Privacy Policy. You acknowledge and agree that except as described in these Terms, any User Content, data, recordings, and information you enter into or upload to the Service or that we collect in connection with the Service (“Data”) will be processed as described in the Liznr.ai Privacy Policy. Please read the Privacy Policy carefully. 18.2 Data Processing. To the extent Data falls within the scope of the General Data Protection Regulation or the United Kingdom General Data Protection Regulation, the terms of the Data Processing Attachment in Appendix 1 of these Terms (“DPA”) apply to the processing of any Customer Personal Data (as defined in the DPA). To the extent Data falls within the scope of any INDIA state privacy laws or their implementing regulations, the terms of the INDIA State Data Processing Agreement in Appendix 6 (“INDIA State DPA”) apply to the processing of any Personal Data (as defined in the INDIA State DPA). 18.3 Data. As between you and Liznr.ai, data that you enter into or upload to the Service is and will remain owned by you. You hereby grant Liznr.ai the right to collect, process, transmit, store, use, and disclose data to provide the Service and as otherwise set forth in these Terms and the Liznr.ai Privacy Policy. When you join a Basic Workspace, Pro Workspace, Business or Enterprise Organization, your data is owned by the Workspace or Organization, as applicable, as specified in section 3.2 above. 18.4 Use of Aggregated Data. You acknowledge and agree that Liznr.ai may collect, create, process, transmit, store, use, and disclose aggregated and/or deidentified data derived from Data or use of the Services (“Aggregated Data”) for its business purposes, including for machine learning and training, industry analysis, benchmarking, and analytics. All Aggregated Data will be in an aggregated and/or deidentified form only and will not identify you. Nothing in these Terms gives you any rights in or to any part of the Service or Aggregated Data. 18.5 Compliance. You are solely responsible (a) for Data as entered into, supplied, accessed, or used by you and (b) for complying with any privacy and data protection laws and regulations applicable to Data or your use of the Service. You represent and warrant that you have obtained and will maintain all rights, consents, and authorizations required to grant Liznr.ai the rights and licenses set forth in Section 18 and to enable Liznr.ai to exercise its rights under the same without violation or infringement of the rights of any third party. 18.6 Information Security. Liznr.ai will employ commercially reasonable security measures that are designed to protect Data in its possession or control against unlawful or unauthorized access, use, alteration, or disclosure. 19. Dispute Resolution and Arbitration (As per Indian Laws) 19.1 Dispute Resolution. Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall first be attempted to be resolved amicably through mutual discussions between the parties within 30 days from the date of the dispute notice. 19.2 Arbitration. If the dispute is not resolved amicably, it shall be referred to and finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996 (as amended from time to time). The arbitration shall be conducted by a sole arbitrator mutually appointed by the parties. If the parties fail to appoint an arbitrator within 30 days of the notice of arbitration, the arbitrator shall be appointed by the High Court of [Your State]. The place of arbitration shall be [Your City], India, and the arbitration proceedings shall be conducted in English. 19.3 Jurisdiction. Subject to the above, the courts at Bhopal, Madhya Pradesh, India, shall have exclusive jurisdiction to entertain any disputes arising out of these Terms. 19.4 Class Action Waiver. You agree that any claims shall be brought on an individual basis and not as a plaintiff or class member in any purported class or representative proceeding. 19.5 Governing Law. These Terms are governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. 20. Miscellaneous 20.1 Entire Agreement. These Terms, along with our Privacy Policy, constitute the entire agreement between you and Liznr regarding the use of our Services. 20.2 Severability. If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will 21. Notice Regarding Apple. This Section 21 applies only if you are using our mobile application or browser extensions on an iOS device. You acknowledge that these Terms are between you and Liznr.ai and not with Apple Inc. (“Apple”), and Apple is not responsible for the Service or its content. Apple has no obligation to furnish maintenance or support services for the Service. If the Service fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the application (if applicable). To the maximum extent permitted by applicable law, Apple has no other warranty obligations regarding the Service. Apple is not responsible for addressing claims by you or third parties related to the Service or your possession and use of the Service, including: a. Product liability claims; b. Claims that the Service does not comply with applicable legal or regulatory requirements; c. Claims arising under consumer protection or similar legislation. Apple is not responsible for investigating, defending, settling, or discharging claims that the Service or your use of it infringes third-party intellectual property rights. You agree to comply with any applicable third-party terms when using the Service. Apple and its subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary. You represent and warrant that: a. You are not located in a country subject to sanctions or embargoes under Indian law or other applicable laws, including those designated by the United Nations or other international organizations; and b. You are not listed on any sanctions lists issued by the Government of India or other applicable authorities. Appendix 1: Data Processing Agreement This Data Processing Agreement (“DPA”) is incorporated into and made part of the Terms of Service (“Terms”) between you (“Customer”) and Liznr.ai (“Company”). Unless otherwise defined, capitalized terms have the meanings provided in the Terms. This DPA prevails over conflicting terms in the Terms but does not otherwise modify them. 1. Definitions 1.1. In this DPA: a. “Controller,” “Data Subject,” “Personal Data,” “Processing,” and other similar terms have the meanings assigned under the Indian Information Technology Act, 2000 (“IT Act”) and associated rules, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”). b. “Customer Personal Data” means any Data that constitutes Personal Data under applicable Indian law for which the Customer is the Controller and that the Company Processes to provide the Service. c. “Data Protection Law” means all applicable Indian data protection laws, including the IT Act, SPDI Rules, and any amendments thereto. d. “Data Subject Rights” means rights of Data Subjects as recognized under Indian law, including the right to access, correction, and erasure of Personal Data. e. “Subprocessor” means any entity engaged by the Company to Process Customer Personal Data. 2. Scope and Applicability 2.1. This DPA applies to the Processing of Customer Personal Data by the Company for providing the Service. 2.2. The subject matter, nature, and purpose of Processing, the types of Customer Personal Data, and categories of Data Subjects are set out in Appendix 5. 2.3. Customer is the Controller and appoints the Company as a Processor to carry out the purposes outlined in Appendix 5. The Customer is responsible for complying with the requirements of applicable Data Protection Law. 2.4. If the Customer acts as a Processor for other Controllers, the Customer assumes full responsibility for obtaining necessary authorizations and ensuring compliance with applicable law. 2.5. The Company may Process Personal Data for its own purposes, such as billing, technical support, and compliance with applicable laws, and acts as the Controller for such Processing. 3. Instructions 3.1. The Company will Process Customer Personal Data as necessary to provide the Service and per the Customer’s documented instructions. 3.2. Customer may issue additional instructions necessary to comply with Data Protection Law. The Company may charge reasonable fees for additional instructions. 3.3. The Company will notify the Customer if it is subject to legal obligations requiring Processing of Customer Personal Data contrary to the Customer’s instructions. 4. Security and Breach Notifications 4.1. The Company will implement appropriate technical and organizational measures to secure Customer Personal Data as required by the IT Act and SPDI Rules. 4.2. In case of a Personal Data Breach involving Customer Personal Data, the Company will notify the Customer without undue delay. 5. Subprocessing 5.1. The Customer authorizes the Company to engage Subprocessors. The Company will maintain a list of Subprocessors available on request. 5.2. The Company will ensure Subprocessors comply with obligations equivalent to those set out in this DPA. 5.3. The Customer may object to Subprocessors if there are valid legal concerns. In such cases, the Customer may terminate the affected Services. 6. Assistance and Compliance 6.1. The Company will assist the Customer in fulfilling obligations under Data Protection Law, including responding to Data Subject requests and conducting privacy impact assessments. 6.2. The Company may charge reasonable fees for assistance unless the Company is at fault. 7. International Transfers 7.1. Personal Data transfers outside India will comply with applicable Indian laws, including SPDI Rules. The Company will ensure appropriate safeguards are in place. 8. Governing Law and Dispute Resolution This DPA is governed by Indian law. Disputes will be resolved per the Arbitration and Conciliation Act, 1996, and courts in [City, State] will have exclusive jurisdiction. # Data Processing Agreement (DPA) Notifications 10.1 Customer will send notifications, requests, and instructions under this DPA to the Company’s legal department via email at legal@Liznr.ai. The Company will send notifications under this DPA to the Customer’s contact email address. Liability 11.1 To the extent permitted by applicable law, where the Company has paid damages or fines, the Company is entitled to claim back from the Customer that part of the compensation, damages, or fines corresponding to the Customer’s part of responsibility for the damages or fines. Termination and Return or Deletion 12.1 This DPA will terminate upon the termination of the Terms of Service. 12.2 Upon termination of the Terms of Service, the Company will, upon the Customer’s request, return Customer Personal Data in the Company’s possession to the Customer or securely destroy such Customer Personal Data unless applicable laws prevent the Company from returning or destroying all or part of the Customer’s Personal Data. Modification of this DPA 13.1 This DPA may only be modified by a written amendment signed by both the Company and the Customer. Invalidity and Severability 14.1 If any provision of this DPA is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, the invalidity or unenforceability of such provision will not affect any other provision of this DPA. All provisions not affected by such invalidity or unenforceability will remain in full force and effect. Appendix 2: Data Export and Import Details A. List of Parties Data exporter(s): - Name: As included in the Terms - Address: As included in the Terms - Contact person’s name, position, and contact details: As included in the Terms - Activities relevant to the data transferred under these Clauses: As included in the Terms - Signature and date: As included in the Terms - Role: Controller Data importer(s): - Name: Liznrai Private Limited - Address: As included in the Terms - Contact person’s name, position, and contact details: As included in the Terms - Activities relevant to the data transferred under these Clauses: As included in the Terms - Signature and date: As included in the Terms - Role: Processor B. Description of Transfer - Categories of data subjects whose personal data is transferred: - Employees, contractors, or students of organizations who use the service - Other meeting participants where the service is used by one of the above data subjects - Categories of personal data transferred: - Registration information including email address and volunteered first and last name - Audio recordings stored by the user that may include personal data - Personal data transferred and applied restrictions or safeguards: - The Service may process voiceprints to recognize users and automatically tag their name within the transcript. - Frequency of the transfer: Continuous - Nature of the processing: Processing operations as detailed in the Terms - Purpose(s) of the data transfer and further processing: - The Service creates legible notes from recorded voice conversations using proprietary technologies for automated speech recognition (ASR), keyword extraction, and voice-to-text synchronization. Data may be ingested directly via recording using a mobile or web application, upload of audio files, or synchronization with other applications including cloud storage or online video conferencing that store or capture recorded audio. Audio is processed in cloud infrastructure and delivered to the Liznr application where it may be consumed or downloaded in various formats. - Retention period: As detailed in the Terms C. Competent Supervisory Authority - As detailed in Appendix 1. The competent authority for data protection under Indian law is the Data Protection Authority of India (once established under the Digital Personal Data Protection Act, 2023). Appendix 3: Security Measures The Service is provisioned using a cloud-based platform, and best practices with appropriate technical and organizational measures are employed to safeguard Personal Data. The Company regularly monitors compliance with these measures. A summary of security measures includes: Physical Access Controls - User Content is hosted by Amazon Web Services (AWS), which is certified SOC 2 Type 2. AWS maintains a list of certifications and third-party assessments. The AWS infrastructure is managed in Amazon-controlled data centers throughout the world, and the data centers are secured with physical controls to prevent unauthorized access. System Access Controls - Separate production and development/staging environments are maintained. Access to production environments is limited to authorized personnel, and access is logged. Data Access Controls - To troubleshoot and address customer issues, the Company support team will request and obtain explicit permission from the Customer and approval from appropriate system administrator(s) before accessing specific User Content related to the reported issues. Such access is logged. Transmission Controls - Communication over the internet with the Company via web applications is transmitted over a secure encrypted connection. HTTPS is used for communications, and industry-standard encryption algorithms are applied for stored User Content and passwords. Input Controls - Customers are authenticated via password or using Google, Microsoft, or Apple login. Two-factor authentication may be enabled by account administrators for Basic Workspace, Pro Workspace, Business, or Enterprise accounts. The Company uses web cookies to validate signed-in customers. Data Backups - Daily backups of databases are performed, and User Content is stored in persistent storage. Data Segregation - Customer Personal Data is logically segregated to ensure that Customers can only access their own data. Appendix 4: List of Subprocessors - The controller has authorized the use of subprocessors listed on the page [https://Liznr.ai/subprocessors](https://Liznr.ai/subprocessors). Appendix 5: Description of the Processing 1. Data Subjects - Employees, contractors, or students of organizations who use the Service - Other meeting participants where the Service is used by one of the above data subjects 2. Categories of Customer Personal Data - Registration information including email address and volunteered first and last name - Audio recordings stored by the user that may include personal data 3. Sensitive Data - The Service may process voiceprints to recognize users and automatically tag their name within the transcript. 4. Processing Operations - The Service creates legible notes from recorded voice conversations using proprietary technologies for automated speech recognition (ASR), keyword extraction, and voice-to-text synchronization. Data may be ingested directly via recording using a mobile or web application, upload of audio files, or synchronization with other applications including cloud storage or online video conferencing that store or capture recorded audio. Audio is processed in cloud infrastructure and delivered to the Liznr application where it may be consumed or downloaded in various formats. Appendix 6: INDIA State Privacy Law Data Processing Agreement (for Indian Adaptation) While Indian privacy law is governed by the Digital Personal Data Protection Act, 2023, analogous provisions from INDIA State Privacy Laws are adapted for guidance and transparency. For a detailed understanding of compliance obligations, refer to applicable local regulations and the Terms of Service. For additional terms, parties agree to cooperate in good faith to address updates to applicable statutes, regulations, or other laws pertaining to privacy and information security.