Terms Of Service

1. ACCEPTANCE, SCOPE AND CONTRACT FORMATION 1.1 These Terms of Service (“Terms”) constitute a legally binding agreement between LIZNR LABS PRIVATE LIMITED, having its registered office at Flat No. 803, Block No. 1 DK, Misrod, Huzur, Bhopal–462026, Madhya Pradesh, India (“Liznr”, “we”, “us” or “our”) and the person or entity accessing or using Liznr Legal (“User”, “you” or “your”). 1.2 These Terms govern your access to and use of Liznr Legal, including its website, application, software, artificial-intelligence systems, legal research tools, litigation intelligence features, drafting tools, Bench Intel feature and other related features and services made available by Liznr from time to time (collectively, the “Services”). 1.3 By creating an Account, clicking an acceptance button or checkbox, purchasing a Subscription, accessing or using the Services after being provided an opportunity to review these Terms, or otherwise expressly accepting these Terms, you acknowledge that you have read, understood and agreed to be legally bound by these Terms. 1.4 If you access or use the Services on behalf of a law firm, company, institution or other organisation (“Organisation”), you represent and warrant that you have the authority to accept these Terms on behalf of that Organisation. In such circumstances, references to “User”, “you” and “your” shall include the Organisation to the extent applicable. 1.5 If you do not agree to these Terms, you must not create an Account, purchase a Subscription, access or use the Services. 1.6 These Terms, together with the Privacy Policy and any additional terms expressly applicable to a particular Service or Subscription, constitute the agreement governing your use of the Services. In the event of a conflict, the applicable additional terms shall prevail only to the extent of the specific conflict. 1.7 Liznr may update these Terms from time to time in accordance with Clause 16. Your continued use of the Services after the effective date of revised Terms constitutes acceptance of such revised Terms to the extent permitted by Applicable Law. 2. DEFINITIONS For the purposes of these Terms, unless the context otherwise requires, the following terms shall have the meanings set out below: 2.1 “Account” means the account created by a User to access and use the Services. 2.2 “AI Output” means any response, result, analysis, summary, recommendation, draft, citation, prediction, classification or other content generated or presented by the Services through the use of artificial intelligence or automated processing. 2.3 “Applicable Law” means all laws, statutes, rules, regulations, notifications, governmental requirements, judicial or regulatory orders and other legally binding requirements applicable to the Services, Liznr or the User, as the case may be. 2.4 “Confidential Information” means non-public information that is confidential by its nature or that a reasonable person would understand to be confidential in the circumstances in which it is disclosed, including client information, case information, documents, Personal Data, commercial information and other information subject to a duty of confidentiality. 2.5 “Legal Content” means judgments, orders, statutes, rules, regulations, notifications, legal authorities and other legal information that is accessed, retrieved, processed, analysed or presented through the Services. 2.6 “Personal Data” means digital personal data or other information falling within the scope of applicable data-protection law, including the Digital Personal Data Protection Act, 2023, where applicable. 2.7 “Services” means Liznr Legal and the software, website, application, artificial-intelligence systems, legal research tools, litigation intelligence features, drafting tools, Bench Intel and other features or services made available by Liznr from time to time. 2.8 “Subscription” means any paid, trial, promotional, monthly, custom or other arrangement under which a User receives access to specified Services. 2.9 “User Content” means any text, case details, documents, files, Personal Data, prompts, information or other material submitted, uploaded, entered or otherwise provided by a User through the Services. 2.10 “Bench Intel” means the feature or functionality of the Services that analyses available judicial information and historical decisions to provide analytical insights concerning judicial trends, patterns, tendencies or other characteristics relevant to judicial decision-making. 2.11 “User” means an individual or Organisation that accesses or uses the Services in accordance with these Terms. 2.12 “Organisation” means a law firm, company, institution or other legal entity or group on whose behalf a User accesses or uses the Services. 2.13 Words importing the singular include the plural and vice versa, and references to any gender include all genders, unless the context requires otherwise. 2.14 Headings are provided for convenience only and shall not affect the interpretation of these Terms. 3. ELIGIBILITY AND ACCOUNTS 3.1 Eligibility. The Services are intended for use by lawyers, advocates, law firms, legal professionals, law students, legal researchers and other persons or Organisations permitted to use the Services under Applicable Law. 3.2 Legal Capacity. By accessing or using the Services, you represent that you have the legal capacity and authority required to enter into these Terms and use the Services in accordance with Applicable Law. 3.3 Account Registration. Where an Account is required, you agree to provide information that is accurate, complete and reasonably current and to update such information where necessary to keep it accurate. 3.4 Account Credentials. You are responsible for maintaining the confidentiality and security of your Account credentials and for taking reasonable precautions to prevent unauthorised access to your Account. 3.5 Account Activity. You are responsible for activity conducted through your Account, except to the extent that such activity results from unauthorised access that was not caused by your failure to take reasonable security measures or otherwise comply with these Terms. 3.6 Unauthorised Access. You must promptly notify Liznr if you become aware of or reasonably suspect any unauthorised access to your Account, loss or compromise of credentials, or other material security incident relating to your Account. 3.7 Organisation Accounts. Where an Account is created or used on behalf of an Organisation, the User represents that they are authorised to act on behalf of that Organisation. The Organisation may be responsible for managing authorised Users and access permissions where such functionality is provided. 3.8 One Account Per User. Unless Liznr expressly permits otherwise, an Account must not be shared with persons who are not authorised Users. You must not transfer, sell, rent or otherwise provide access to your Account to another person. 3.9 Account Information and Verification. Liznr may request reasonable information or verification where necessary to protect the security of an Account, prevent fraud or misuse, comply with Applicable Law, or provide particular Services. 3.10 Eligibility Changes. If you cease to satisfy the eligibility requirements applicable to your use of the Services, you must discontinue such use and, where applicable, notify Liznr. 4. LIZNR LEGAL SERVICES 4.1 Liznr Legal provides technology-assisted legal research, litigation intelligence and related legal-support tools designed to assist Users in conducting legal research, analysing case-related information, preparing litigation strategies, preparing drafts and performing other legal work through the Services. 4.2 Depending on the Subscription or Service selected by the User, Liznr Legal may provide features including legal research, case analysis, document and case analysis, drafting assistance, citation and authority-related tools, litigation strategy assistance, Bench Intel and other AI-assisted legal functionalities made available by Liznr from time to time. 4.3 The specific features, functionality, access limits and availability of the Services may vary depending on the User's Subscription, account type, technical configuration or other arrangements applicable to the User. 4.4 Liznr may introduce, modify, improve, restrict or discontinue particular features of the Services from time to time, including where reasonably necessary for technological, security, legal, operational or commercial reasons. 4.5 The Services are intended to assist Users in their legal work and decision-making. They are not intended to replace the independent professional judgment, legal expertise or responsibility of a lawyer, advocate or other qualified professional. 4.6 Liznr does not act as an advocate, legal representative, law firm or legal adviser to the User merely by providing or operating the Services. Use of the Services does not, by itself, create an advocate-client, solicitor-client, fiduciary or other professional relationship between Liznr and the User. 4.7 The User remains solely responsible for determining whether and how any information, analysis, draft or other material obtained through the Services is appropriate for the User's particular matter, client, proceeding or professional purpose. 4.8 Liznr may impose reasonable technical, usage, security or access limitations on particular Services or features, including limitations associated with a User's Subscription or to protect the integrity and security of the Services. 5. AI OUTPUT, LEGAL RESEARCH, CITATIONS AND JUDGE INTELLIGENCE 5.1 AI-Assisted Output. The Services use artificial intelligence and automated technologies to generate, retrieve, analyse, organise or present information. AI Output is generated based on the information and instructions provided by the User, Legal Content available to the Services, and other technological factors. 5.2 No Absolute Accuracy Guarantee. Liznr seeks to provide accurate, relevant and useful legal research and analysis. However, AI Output may contain errors, omissions, inaccuracies, outdated information, incomplete analysis or other defects. Accordingly, Liznr does not warrant or guarantee that any AI Output will be accurate, complete, current or suitable for a particular legal matter. 5.3 Professional Verification. The User shall independently review and verify AI Output before relying upon it for pleadings, submissions, legal opinions, client advice, contracts, court proceedings or any other consequential legal or professional purpose. The User remains solely responsible for the final legal position, advice, document or submission prepared using the Services. 5.4 Legal Research and Authorities. The Services may provide or identify judgments, orders, statutes, regulations, notifications, citations and other Legal Content. The availability of particular Legal Content does not constitute a representation that it is the only relevant authority or that it remains current, applicable or legally valid in every circumstance. 5.5 Citation and Judgment Verification. Liznr may employ automated or other methods to identify, retrieve, compare or verify legal citations and authorities. However, the User must independently verify the existence, authenticity, citation, text, context, precedential value, current status and applicability of any authority before relying upon it. 5.6 No Certified or Official Record. Content presented through the Services shall not be treated as a certified or official copy of any judgment, order, statute, notification or other legal record. Where an official or certified record is required, the User should obtain it from the relevant court, tribunal, governmental authority or authorised source. 5.7 Bench Intel. Bench Intel may analyse historical judicial decisions and other available information to identify patterns, trends, tendencies or other analytical insights concerning judicial decision-making. 5.8 Limitations of Bench Intel. Bench Intel does not constitute a guarantee, determination or assurance of how any judge or court will decide a future matter. Any score, assessment, trend, prediction or other analytical output should be understood as an analytical indication based on available information and not as a statement of fact concerning a future judicial outcome. 5.9 Factors Affecting Analysis. Judicial analysis may be affected by the availability, completeness, quality, recency and representativeness of the underlying information, as well as changes in law, facts, judicial composition, procedural circumstances and other factors. 5.10 No Guaranteed Legal Outcome. Liznr does not guarantee success in any litigation, application, appeal, proceeding or other legal matter, nor does it guarantee that a particular argument, authority, strategy or draft will be accepted by a court, tribunal, authority or other decision-maker. 5.11 Deadlines and Limitation. The User is solely responsible for identifying and complying with limitation periods, filing deadlines, court dates, procedural requirements and other time-sensitive legal obligations. The Services should not be relied upon as the sole source for calculating or determining such deadlines. 5.12 No Legal Advice. AI Output and other information provided through the Services constitute technological assistance and do not, by themselves, constitute legal advice, legal representation or an opinion of Liznr concerning the User's particular matter. 6. USER CONTENT, CONFIDENTIALITY AND PRIVILEGE 6.1 User Content Ownership. As between Liznr and the User, the User retains all rights and ownership in User Content, subject to any rights of third parties contained in or relating to such User Content. Nothing in these Terms transfers ownership of User Content to Liznr. 6.2 Right to Process User Content. The User grants Liznr a limited, non-exclusive right to access, process, store and use User Content only to the extent reasonably necessary to provide, operate, maintain, secure and improve the Services, or as otherwise permitted under these Terms, the Privacy Policy or Applicable Law. 6.3 User's Authority and Responsibility. The User represents that they have all rights, permissions, authorisations and lawful bases necessary to submit User Content to the Services and permit Liznr to process it for the purposes contemplated by these Terms. 6.4 Client and Case Information. Where User Content contains information relating to a client, case, proceeding, witness, accused, victim or any other third party, the User is responsible for ensuring that submission and processing of such information through the Services is permitted under Applicable Law, professional obligations and any applicable confidentiality arrangement. 6.5 Confidentiality. Liznr shall take reasonable measures to protect User Content and other Confidential Information against unauthorised access, use or disclosure. Liznr may disclose or permit access to such information where reasonably necessary to provide or secure the Services, to authorised personnel or service providers subject to appropriate obligations, where required or permitted by Applicable Law, or where necessary to protect the rights, safety or security of Liznr, Users or third parties. 6.6 No Unauthorised Disclosure. Liznr shall not knowingly disclose a User's Confidential Information to a third party for purposes unrelated to the Services except with the User's authorisation or where such disclosure is required or permitted by Applicable Law. 6.7 Legal Professional Privilege. The User acknowledges that whether particular information is protected by legal professional privilege, professional secrecy or any similar protection depends upon the applicable law and circumstances. Use of the Services does not, by itself, create, establish, preserve or waive any privilege or professional protection. 6.8 User Responsibility for Sensitive Information. The User should exercise appropriate professional judgment before submitting highly sensitive, privileged or confidential information to the Services and should comply with any professional, contractual or legal obligations applicable to such information. 6.9 Processing and Retention. User Content may be processed and retained in accordance with the Services selected by the User, the Privacy Policy and applicable data-retention practices. Where User Content is retained in an Account or history feature, such retention shall be subject to the applicable functionality and deletion mechanisms. 6.10 Prohibited Content. The User shall not knowingly submit User Content that is unlawful or that they are prohibited from possessing, sharing or processing under Applicable Law. 6.11 No Ownership by Liznr. Except for the limited rights expressly granted under these Terms, Liznr does not acquire ownership of User Content merely because such content is submitted to or processed through the Services. 7. PRIVACY, PERSONAL DATA, RETENTION AND SECURITY 7.1 Privacy Policy. The collection, use, processing, storage, retention and other handling of Personal Data in connection with the Services shall be governed by these Terms and Liznr's Privacy Policy, as amended from time to time. The Privacy Policy forms an integral part of these Terms and provides additional information regarding Liznr's processing of Personal Data. 7.2 Compliance with Applicable Data Protection Law. Liznr shall process Personal Data in accordance with Applicable Law, including the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and the Digital Personal Data Protection Rules, 2025 (“DPDP Rules”), to the extent applicable and in force from time to time. The DPDP framework establishes requirements concerning lawful processing, Data Fiduciary obligations, security safeguards and rights of Data Principals. 7.3 Purposes of Processing. Personal Data may be processed for purposes reasonably necessary to provide, operate, maintain, secure and improve the Services; manage Accounts and Subscriptions; provide customer support; prevent fraud or misuse; comply with Applicable Law; and perform other purposes disclosed in the Privacy Policy or otherwise permitted by law. 7.4 User-Submitted Personal Data. Where a User submits Personal Data relating to another individual, including a client, witness, victim, accused person or other third party, the User is responsible for ensuring that such submission and processing is permitted under Applicable Law and that the User has the necessary authority or lawful basis to provide such information to Liznr. 7.5 Data Fiduciary and Data Processor Roles. Depending upon the nature and purpose of a particular processing activity, Liznr may act as a Data Fiduciary or, where applicable, process Personal Data on behalf of an Organisation or other Data Fiduciary. The respective responsibilities of the relevant parties shall be determined in accordance with Applicable Law and, where applicable, a separate written agreement. 7.6 Account and Case History. Case details and other User Content submitted through the Services may be retained in the User's Account or history where such functionality is provided. The applicable retention, access and deletion arrangements shall be described in the Privacy Policy and the relevant Service. 7.7 Deletion and Retention. Liznr shall retain Personal Data and User Content only for the period and purposes permitted or required under Applicable Law, the Privacy Policy, the applicable Service and any contractual arrangement with the User. Liznr may retain information where reasonably necessary for legal compliance, security, fraud prevention, dispute resolution, accounting or other lawful purposes. 7.8 AI Training and Model Development. User-submitted case details and documents are not used to train Liznr's AI model. Liznr may nevertheless process such information as necessary to provide the Services and perform the purposes expressly described in these Terms and the Privacy Policy. 7.9 Security Measures. Liznr shall implement reasonable technical and organisational measures appropriate to the nature and volume of Personal Data processed through the Services and as required by Applicable Law. No method of electronic storage or transmission can be guaranteed to be completely secure. 7.10 Data Principal Rights. Where applicable, Data Principals may exercise rights available under Applicable Law, including rights relating to access, correction, completion, updating, erasure and grievance redressal, subject to applicable conditions and legal requirements. 7.11 Grievance Redressal. Requests, complaints or grievances concerning the processing of Personal Data may be submitted through the mechanism specified in the Privacy Policy or at the contact details designated by Liznr. 7.12 Changes in Data Protection Requirements. Where Applicable Law, including the DPDP Act or DPDP Rules, imposes additional or modified requirements on Liznr, the Privacy Policy and relevant operational practices may be updated accordingly. 8. INTELLECTUAL PROPERTY RIGHTS 8.1 Liznr Intellectual Property. All rights, title and interest in and to the Services, including Liznr's software, technology, artificial-intelligence systems, models, algorithms, interfaces, designs, workflows, trademarks, logos, documentation and other proprietary materials, are owned by or lawfully licensed to Liznr and are protected by Applicable Law. 8.2 Limited Licence to User. Subject to these Terms and payment of applicable fees, Liznr grants the User a limited, non-exclusive, non-transferable and revocable right to access and use the Services for the purposes permitted under these Terms. 8.3 Restrictions. Except as expressly permitted by these Terms or Applicable Law, the User shall not: (a) reproduce, copy, modify, distribute, sell, lease, license or commercially exploit the Services or any proprietary component thereof; (b) reverse engineer, decompile, disassemble or otherwise attempt to derive the source code, underlying technology, algorithms or proprietary models of the Services; (c) circumvent or attempt to circumvent authentication, security or access controls; (d) use the Services to develop, train or improve a competing product by systematically extracting or replicating Liznr's proprietary technology, functionality or non-public information; (e) systematically scrape, harvest or extract data from the Services except as expressly authorised by Liznr; or (f) remove, alter or obscure proprietary notices, trademarks or other rights notices contained in the Services. 8.4 User Content. Nothing in this Clause transfers ownership of User Content to Liznr. User Content shall remain subject to Clause 6 and the applicable Privacy Policy. 8.5 AI Output. Subject to third-party rights, Applicable Law and any rights subsisting in Legal Content incorporated into an output, Liznr does not claim ownership of AI Output generated for the User through the Services. 8.6 Third-Party Rights. The Services may contain or present Legal Content or other material in which rights belong to third parties. The User's right to access or use such material is subject to Applicable Law and any applicable rights or restrictions of the relevant rights holder. 8.7 Trademarks. “Liznr”, “Liznr Legal” and associated names, logos and marks are trademarks or proprietary marks of Liznr or its licensors. No right to use such marks is granted except with Liznr's prior written permission or as otherwise permitted by Applicable Law. 8.8 Feedback. If the User voluntarily provides suggestions, recommendations, feature requests or other feedback concerning the Services, Liznr may use such feedback to develop, improve or modify its Services without payment or attribution, provided that such use does not grant Liznr ownership of the User's Confidential Information merely because it was included in the feedback. 8.9 Reservation of Rights. Except for the limited rights expressly granted under these Terms, no licence or other right, whether express or implied, is granted to the User in relation to Liznr's Intellectual Property Rights. 9. SUBSCRIPTIONS, FEES, RENEWAL, CANCELLATION AND REFUNDS 9.1 Subscription Plans. Certain features or Services may be available only through a paid Subscription. The applicable Subscription plan, features, usage limits, Subscription Period and fees shall be displayed to the User before or at the time of purchase. 9.2 Subscription Fees. Subscription Fees are payable in accordance with the plan selected by the User. Unless otherwise stated for a particular plan or arrangement, Subscription Fees are charged on a monthly basis and are not calculated on a daily basis. 9.3 Payment Authorisation. By purchasing a paid Subscription, the User authorises Liznr and its authorised payment service provider to process the applicable Subscription Fees, applicable taxes and other amounts properly payable in connection with the selected Subscription. 9.4 Recurring Subscriptions. Where a Subscription is recurring, it shall renew for successive Subscription Periods unless the User cancels the Subscription before the applicable renewal date. Any recurring payment or auto-renewal mechanism shall be subject to the payment authorisation provided by the User and Applicable Law. 9.5 Renewal Charges. Upon renewal, the applicable Subscription Fee for the relevant Subscription Period shall be charged using the payment method authorised by the User. Where Liznr changes the applicable fee for a continuing Subscription, Liznr shall provide such notice as may be required by Applicable Law before the changed fee becomes applicable. 9.6 Cancellation. The User may cancel a recurring Subscription through the cancellation mechanism made available by Liznr or by contacting Liznr through its designated support channel. Unless otherwise stated or required by Applicable Law, cancellation shall prevent subsequent renewal but shall not automatically terminate access to the Services before the end of the already-paid Subscription Period. 9.7 Refunds. Except where expressly provided by Liznr for a particular Subscription or required under Applicable Law, payments made for a Subscription are non-refundable once the applicable paid Subscription has commenced. 9.8 Statutory Rights. Nothing in these Terms shall exclude, restrict or limit any refund, cancellation right or other remedy that Liznr is legally required to provide under Applicable Law. 9.9 Failed Payments. If a payment is declined, reversed or otherwise remains unpaid, Liznr may, after taking reasonable steps appropriate to the circumstances, restrict or suspend access to the affected paid Services until the outstanding amount is resolved. 9.10 Taxes. Applicable taxes, duties or governmental charges may be added to Subscription Fees where required by Applicable Law. 9.11 Promotional Pricing and Custom Plans. Liznr may offer promotional pricing, introductory offers, trials or individually negotiated/custom Subscription arrangements. The terms applicable to such arrangements shall be communicated to the User at or before purchase and may differ from the standard Subscription terms. 9.12 No Automatic Entitlement to Pro-Rata Credit. Unless expressly stated by Liznr or required by Applicable Law, cancellation, suspension or termination of a Subscription shall not create an automatic entitlement to a pro-rata refund or credit for any unused portion of a paid Subscription Period. 10. ACCEPTABLE USE AND PROHIBITED ACTIVITIES 10.1 The User shall use the Services only for lawful purposes and in accordance with these Terms and Applicable Law. 10.2 The User shall not: (a) use the Services for any unlawful, fraudulent, deceptive or unauthorised purpose; (b) infringe or violate any third party's intellectual property, privacy, confidentiality or other legal rights; (c) attempt to gain unauthorised access to any Account, system, server, network or data connected with the Services; (d) circumvent, disable or interfere with authentication, security measures, access controls, usage limits or other technical safeguards of the Services; (e) upload or transmit malware, viruses, malicious code or other material intended to disrupt, damage or compromise the Services or any system; (f) interfere with, disrupt, overload or impair the operation, availability, security or integrity of the Services; (g) systematically scrape, harvest, copy or extract data from the Services or use automated means to access the Services except where expressly authorised by Liznr or permitted by Applicable Law; (h) reverse engineer, decompile, disassemble or otherwise attempt to discover the source code, underlying models, algorithms or proprietary technology of the Services, except to the extent expressly permitted by Applicable Law; (i) use the Services to develop, train or improve a competing product by systematically reproducing or exploiting Liznr's proprietary technology, functionality or non-public information; (j) knowingly submit User Content that the User is legally prohibited from possessing, sharing or processing; (k) represent AI Output as an official judgment, court order, statutory provision, governmental communication or other official record; (l) represent Bench Intel or any other analytical output as a guaranteed prediction, determination or assurance of a judicial or legal outcome; (m) use the Services in a manner that violates applicable professional, ethical or regulatory obligations; or (n) use the Services for any purpose prohibited by Applicable Law. 10.3 The User shall not attempt to circumvent any restriction applicable to their Subscription, Account or access rights, including by creating or using multiple Accounts for the purpose of avoiding applicable usage limits or restrictions. 10.4 Liznr may investigate suspected violations of this Clause and may take reasonable measures, including restricting or suspending access, where necessary to protect the Services, Users, Liznr or third parties. 10.5 Nothing in this Clause shall prohibit any activity expressly permitted by Applicable Law, including lawful activities that cannot legally be restricted by contract. 11. LEGAL SOURCES AND THIRD-PARTY SERVICES 11.1 The Services may access, retrieve, process, analyse or present Legal Content obtained from judicial, governmental, regulatory, legal, public or other information sources that are available to or lawfully accessible by Liznr. 11.2 Liznr may use different sources, methods and technologies to obtain, organise, process or analyse Legal Content. Liznr is not required to disclose its internal data sources, collection methods, technical processes, source-selection criteria or data-processing methodology, except where disclosure is required by Applicable Law. 11.3 Legal Content may be affected by changes in source availability, technical restrictions, publication practices, delays, omissions, errors, amendments or other limitations associated with the relevant source. 11.4 The Services may depend upon or interact with third-party websites, judicial portals, governmental systems, databases, APIs, cloud infrastructure, payment providers or other third-party services. 11.5 Third-party systems may impose authentication requirements, CAPTCHA, rate limits, access restrictions, anti-automation measures or other technical controls. Liznr does not undertake to circumvent such restrictions or to ensure uninterrupted access to any third-party source. 11.6 Liznr does not control third-party sources or services and does not guarantee their availability, accuracy, completeness, currentness, reliability or continued accessibility. 11.7 The availability of Legal Content through the Services does not constitute an endorsement, representation or warranty by Liznr concerning the relevant third-party source or the accuracy or legal status of information obtained from that source. 11.8 Third-party services or content may be subject to separate terms of use, licences, restrictions and privacy policies. The User shall comply with such terms and restrictions to the extent applicable to the User's use of the relevant third-party service or content. 11.9 Nothing in this Clause limits Liznr's obligations under Applicable Law or grants Liznr any right to access or use information that it is legally prohibited from accessing or using. 12. SERVICE AVAILABILITY, MODIFICATIONS AND FORCE MAJEURE 12.1 Liznr shall use reasonable efforts to maintain the availability and functionality of the Services. However, Liznr does not warrant that the Services will be uninterrupted, continuously available, timely, secure or completely free from errors or defects. 12.2 The Services may from time to time be unavailable, delayed, restricted or interrupted due to maintenance, upgrades, repairs, security measures, technical issues, system failures or other operational requirements. 12.3 Liznr may modify, update, suspend, restrict, replace or discontinue any feature or part of the Services where reasonably necessary for technological, security, legal, regulatory, operational or commercial reasons. 12.4 Liznr may impose reasonable technical, usage, storage, security or access limitations on the Services, including limitations applicable to particular Subscription plans, where necessary for the proper operation, security or integrity of the Services. 12.5 Liznr shall not be responsible for any failure, delay, interruption or unavailability caused by circumstances beyond its reasonable control, including natural disasters, acts of God, war, civil unrest, governmental action, court or regulatory restrictions, telecommunications failures, internet failures, widespread cyber incidents, failures of third-party infrastructure, cloud-service failures, payment-provider failures or failures of judicial, governmental or other external information systems. 12.6 Nothing in this Clause shall be construed as relieving Liznr from any obligation or liability that cannot lawfully be excluded or limited under Applicable Law. 13. DISCLAIMERS AND PROFESSIONAL RESPONSIBILITY 13.1 The Services are provided on an “as is” and “as available” basis, except to the extent otherwise expressly provided in these Terms or required by Applicable Law. 13.2 Liznr seeks to provide accurate, relevant and useful legal research, analysis and AI-assisted outputs. However, the Services may contain errors, omissions, inaccuracies, outdated information, incomplete analysis or other limitations. Liznr does not warrant or guarantee that any AI Output, Legal Content, citation, judgment, analysis, recommendation, draft or other information made available through the Services will be accurate, complete, current or suitable for any particular purpose. 13.3 The Services are intended to assist Users and do not replace the independent professional judgment, legal expertise, verification or responsibility of the User. The User shall independently review and verify information obtained through the Services before relying upon it for pleadings, submissions, legal opinions, client advice, contracts, court proceedings or any other consequential purpose. 13.4 Liznr does not guarantee the existence, authenticity, current validity, completeness, precedential value or applicability of any particular legal authority, judgment, citation, statutory provision or other Legal Content presented through the Services. Users should verify such information against an appropriate official or authoritative source where necessary. 13.5 Liznr does not guarantee or warrant any particular outcome in any litigation, application, appeal, proceeding, negotiation or other legal matter, and does not guarantee that any argument, strategy, draft, citation or legal proposition generated or identified through the Services will be accepted by any court, tribunal, authority or other decision-maker. 13.6 Bench Intel and other predictive or analytical features are based on available information and historical or other analytical data. They do not constitute a guarantee, determination or assurance of future judicial conduct, decisions or case outcomes. 13.7 The User remains solely responsible for identifying and complying with limitation periods, filing deadlines, court dates, procedural requirements, statutory requirements and other time-sensitive legal obligations. The Services shall not be relied upon as the sole source for determining such matters. 13.8 Nothing provided through the Services constitutes legal advice, legal representation or an opinion of Liznr on the merits or outcome of a particular matter. Use of the Services does not create an advocate-client, solicitor-client, fiduciary or other professional relationship between Liznr and the User. 13.9 Liznr does not warrant that the Services will be uninterrupted, completely secure, error-free or free from harmful components, or that every defect will be corrected within a particular period. 13.10 Nothing in these Terms excludes, restricts or limits any warranty, right, liability or remedy that cannot lawfully be excluded, restricted or limited under Applicable Law. 14. LIMITATION OF LIABILITY AND INDEMNIFICATION 14.1 To the maximum extent permitted by Applicable Law, Liznr shall not be liable for any indirect, incidental, special, exemplary or consequential loss or damage, or for any loss of profits, revenue, business opportunity, goodwill, anticipated savings or data, arising out of or relating to the Services or these Terms. 14.2 Subject to Clause 14.4, and to the maximum extent permitted by Applicable Law, the aggregate liability of Liznr arising out of or relating to the Services or these Terms, whether in contract, tort, negligence, statute or otherwise, shall not exceed the total Subscription Fees actually paid by the User to Liznr during the twelve (12) months immediately preceding the event giving rise to the claim. 14.3 Where the User has not paid any Subscription Fees to Liznr, the aggregate liability of Liznr shall, to the maximum extent permitted by Applicable Law, not exceed the value of the Subscription plan that the User has opted for, as reflected in the fees applicable to that plan under Clause 9, irrespective of whether such fees have actually been paid, waived or discounted. 14.4 Nothing in these Terms shall exclude or limit liability to the extent that such exclusion or limitation is prohibited by Applicable Law, including liability arising from fraud, wilful misconduct or any other liability that cannot lawfully be excluded or limited. Nothing in this Clause is intended to deprive a consumer or other User of any mandatory statutory right or remedy, and the exclusions and limitations contained in this Clause shall be interpreted subject to Applicable Law, including laws governing consumer rights and unfair contractual terms. This Clause 14 is, in all respects, subject to the Savings Clause set out in Clause 17.15. 14.5 Liznr shall not be liable merely because a User suffers a loss after relying upon AI Output, Legal Content, Bench Intel, a citation, legal analysis, draft, recommendation or other information provided through the Services where the User failed to undertake the professional or independent verification required under these Terms. 14.6 The User shall indemnify and hold harmless Liznr, its directors, officers, employees and authorised representatives from and against third-party claims, losses, liabilities, damages, costs and reasonable expenses arising directly from: (a) the User's material breach of these Terms; (b) the User's unlawful use or misuse of the Services; (c) User Content that infringes or violates a third party's rights; or (d) the User's failure to obtain any consent, permission, authorisation or lawful basis required for User Content submitted to the Services. 14.7 The indemnification obligation in Clause 14.6 shall not apply to the extent that the relevant claim, loss or liability results from Liznr's own unlawful conduct, wilful misconduct or liability that cannot lawfully be transferred to the User. 14.8 Liznr shall, where reasonably practicable, provide the User with reasonable notice of a third-party claim for which indemnification is sought and permit the User to participate in its defence, provided that Liznr may take control of the defence where reasonably necessary to protect its legal or commercial interests. 15. SUSPENSION AND TERMINATION 15.1 Liznr may suspend or restrict a User's access to the Services where reasonably necessary to: (a) address a material breach of these Terms; (b) prevent fraud, misuse or unauthorised access; (c) protect the security, integrity or availability of the Services; (d) address unpaid Subscription Fees; (e) comply with Applicable Law or a lawful direction of a competent authority; or (f) protect Liznr, its Users or third parties from a material security, legal or operational risk. 15.2 Where reasonably practicable, Liznr may provide the User with notice of the reason for suspension and an opportunity to remedy the relevant issue before restricting access. Liznr may, however, suspend access without prior notice where immediate action is reasonably necessary to address a security threat, unlawful activity, fraud or serious misuse. 15.3 A User may terminate their Account or cancel a Subscription in accordance with the applicable cancellation mechanism made available by Liznr. 15.4 Liznr may terminate an Account or discontinue a User's access to the Services where the User materially or repeatedly breaches these Terms, engages in unlawful or fraudulent conduct, or where continued provision of the Services to that User becomes unlawful or reasonably impracticable. 15.5 Termination or suspension of an Account shall not affect any rights, obligations or liabilities that accrued before the effective date of such termination or suspension. 15.6 Upon termination: (a) the User's right to access and use the relevant Services shall cease; (b) any accrued and unpaid payment obligations shall remain due; (c) User Content shall be handled in accordance with the Privacy Policy, applicable retention practices and Applicable Law; and (d) provisions which by their nature are intended to survive termination shall continue to apply. 15.7 Suspension or termination of access shall not automatically entitle the User to a refund or pro-rata credit, except where expressly provided by Liznr or required by Applicable Law. 15.8 Where access is suspended due to a suspected breach and the relevant issue is subsequently resolved, Liznr may restore access at its discretion, subject to any applicable Subscription terms and security requirements. 16. DISPUTE RESOLUTION, ARBITRATION AND GOVERNING LAW 16.1 Any dispute, controversy or claim arising out of or relating to these Terms or the Services shall, where reasonably practicable, first be referred to the parties for good-faith discussions with a view to resolving the dispute amicably. 16.2 The party raising a dispute shall provide reasonable written notice describing the nature of the dispute and the relief sought. The parties shall endeavour to resolve the dispute within thirty (30) days from receipt of such notice. 16.3 Subject to Applicable Law and to disputes that are legally capable of being referred to arbitration, any dispute that remains unresolved shall be exclusively and finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996, as amended from time to time, and shall not be litigated before any court, tribunal or other judicial forum except as expressly permitted under Clause 16.8. 16.4 The seat and legal place of arbitration shall be Bhopal, Madhya Pradesh, India. 16.5 The arbitration shall be conducted by a sole arbitrator mutually appointed by the parties. If the parties fail to agree upon the appointment of the arbitrator within the period prescribed by Applicable Law, the arbitrator shall be appointed in accordance with the Arbitration and Conciliation Act, 1996. 16.6 The language of the arbitration shall be English, unless otherwise agreed by the parties or determined by the arbitral tribunal. 16.7 The arbitral proceedings may be conducted physically, electronically or through a combination of both, as determined in accordance with Applicable Law. 16.8 Subject to the arbitration agreement and Applicable Law, courts of competent jurisdiction at Bhopal, Madhya Pradesh shall have jurisdiction only over matters that are not capable of being referred to arbitration and applications for interim, urgent or other judicial relief in aid of or pending the constitution of the arbitral tribunal that may lawfully be brought before a court, and such courts shall not otherwise entertain any claim or dispute that is capable of being referred to arbitration under Clause 16.3. 16.9 Nothing in this Clause shall prevent a User from exercising any mandatory statutory right or approaching any forum or authority that has jurisdiction under Applicable Law where such right or jurisdiction cannot lawfully be excluded by agreement. 16.10 These Terms and the relationship between Liznr and the User shall be governed by and construed in accordance with the laws of India, without prejudice to any mandatory rights or protections available to the User under Applicable Law. 17. GENERAL PROVISIONS, NOTICES AND GRIEVANCE REDRESSAL 17.1 Notices. Any notice required or permitted under these Terms may be provided electronically through the Services, by email to the email address associated with the User's Account, or through any other reasonable communication method made available by Liznr. 17.2 Customer Support. Users may contact Liznr regarding technical, account, Subscription or general support matters through the support channels made available on the Liznr website or within the Services. 17.3 Grievance Redressal. Liznr may, from time to time and in its sole discretion, provide channels through which Users may raise queries, concerns or grievances relating to the Services. Liznr will consider such queries, concerns or grievances in a manner it considers appropriate, but nothing in this Clause creates any specific procedure, timeline or service level, or gives rise to any liability, cause of action or remedy in favour of a User. This Clause is without prejudice to any grievance redressal mechanism or Data Principal right separately required to be maintained under Applicable Law, including under Clause 7.11 and the Privacy Policy. 17.4 Amendments. Liznr may amend these Terms from time to time to reflect changes in the Services, technology, Applicable Law, security requirements or business practices. Where required by Applicable Law, Liznr shall provide reasonable notice of material amendments. The revised Terms shall specify their effective date. 17.5 Entire Agreement. These Terms, together with the Privacy Policy and any applicable Subscription-specific or written Organisation agreement, constitute the entire agreement between Liznr and the User concerning the Services and supersede prior agreements or understandings concerning the same subject matter, except where expressly agreed otherwise in writing. 17.6 Order of Precedence. Where a separately executed written agreement expressly governs a particular Service or Organisation arrangement, that agreement shall prevail over these Terms to the extent of a direct and irreconcilable conflict. The Privacy Policy shall govern specifically in relation to Personal Data and privacy matters. 17.7 Severability. If any provision of these Terms is determined to be invalid, unlawful or unenforceable, that provision shall be modified or enforced to the maximum extent permitted by Applicable Law, and the remaining provisions shall continue in full force and effect. 17.8 No Waiver. Any failure or delay by Liznr in exercising a right or remedy under these Terms shall not constitute a waiver of that right or remedy. 17.9 Assignment. Liznr may assign or transfer its rights and obligations under these Terms in connection with a merger, restructuring, acquisition, sale of assets or similar corporate transaction, subject to Applicable Law. The User shall not assign or transfer their Account or rights under these Terms without Liznr's prior written consent, except where such restriction is prohibited by Applicable Law. 17.10 Independent Relationship. Nothing in these Terms creates or shall be construed as creating a partnership, joint venture, employment, agency, fiduciary or other similar relationship between Liznr and the User. 17.11 Electronic Acceptance and Records. The User agrees that electronic acceptance of these Terms and electronic records maintained in connection with the Services may be used as evidence of the User's acceptance and transactions, to the extent permitted by Applicable Law. 17.12 Third-Party Beneficiaries. Except where expressly stated otherwise, these Terms do not create any right or remedy in favour of a person who is not a party to these Terms. 17.13 Survival. Provisions which by their nature are intended to survive termination or expiry of these Terms, including provisions relating to Intellectual Property, User Content, Confidentiality, Privacy, Disclaimers, Limitation of Liability, Indemnification, Dispute Resolution and accrued payment obligations, shall survive such termination or expiry 17.14 Statutory Rights. Nothing in these Terms is intended to exclude, restrict or limit any statutory right, remedy, protection or obligation that cannot lawfully be excluded, restricted or limited by agreement. 17.15 Savings Clause. Nothing in these Terms, including any limitation, exclusion, disclaimer, indemnity or arbitration provision (including Clauses 9, 12, 13, 14 and 16), shall exclude, restrict or limit any liability, statutory right, remedy, protection or obligation that cannot lawfully be excluded, restricted or limited under Applicable Law, including laws governing consumer rights, unfair contractual terms, fraud or wilful misconduct. In the event of any inconsistency between this Clause 17.15 and any other provision of these Terms, this Clause 17.15 shall prevail to the extent necessary to give effect to a right, remedy, protection or obligation that cannot lawfully be excluded, restricted or limited.